All your answers for fun things to do in Reno for adults and family alike!
How much does it cost?
Do I need to make a reservation/appointment?
While we do accept walk-ins, it is preferred and highly encouraged that you make an appointment (or at least call ahead). By scheduling an appointment ahead of time, you will help us ensure that we have adequate team members available to assist you.
When are you open?
We schedule large groups (15 or more) outside of normal business hours sometimes so contact us for more information if you are interested in a private event earlier in the day or on any day we are closed for walk-ins.
Monday - Closed
Tuesday - Closed
Wednesday 5:00 PM - 9:00 PM
Thursday 5:00 PM - 11:00 PM
Friday 1:00 PM - 11:00 PM
Saturday 1:00 PM - 11:00 PM
Sunday - By Appointment Only
Holidays: Are you open on holidays?
We are typically open on these holidays as long as they fall on a normal business day:
We are always closed on the following Holidays:
New Years Days
Day After Christmas
How old do you have to be?
You must be 10 years old to participate in the smash room or axe throwing experiences*. Children younger than 10 years old are always welcome as spectators. Parents do not need to be present, but must sign the form electronically before anyone 10 - 17 years old can participate.
*Children 10-17 may participate after a parent or legal guardian signs the liability waiver.
What should I wear?
Axe Throwing: Wear comfortable clothing. Closed-toe shoes are a must for axe throwing. (Steel toe shoes if you have them.) If you show up without closed-toe shoes we do have them for you to rent at $2 a pair.
Smash Rooms: Wear comfortable clothing. You will be putting on a jumpsuit (long sleeves/long pants), steel toe shoes, safety glasses, helmet, and cut resistant gloves. We have everything you need to safely enjoy a smash room so no need to do anything special. If the weather is cold outside it is recommended that you dress in layers so you don't have thick clothing on under the jumpsuits as it may get too warm.
Can I bring my own things to smash?
Yes, with prior approval!
For your safety, all smashables are required to be inspected and approved by a Smashin’ Good Time Staff.
Please call ahead, some things can not be smashed (i.e. cathode ray tube TVs, microwaves, large appliances, etc.)
No hazardous materials, liquids, flammable, ammunition, weapons or firearms, food items, and anything deemed to be unsafe. Your safety is our top priority.
Can I sign the liability waiver online?
Can I bring my own camera to take photos or video?
Yes, you may take photos and video in the room, however, Smashin’ Good Time is not responsible for any lost or damaged personal items. Some smash room packages do offer videos of your session for your convenience.
Can I donate my smashable items?
Yes! Donations are an integral part of the services we provide. We take donations during regular business hours only. Please do not leave anything outside the business after hours.
Examples of items we can accept for donation are: Glass, ceramics, old lamps, small electronics or appliances (broken/no longer working: small toasters, blenders, coffee makers), alarm clocks, VCR units, blue ray players, DVD players, stereos, speakers, old cell phones, desktop phones, computers, laptops, keyboards, monitors and TVs (see below for more information on specifics), table top keyboards or pianos, wall hangings or frames for pictures, ornaments, vases, wine bottles, dishes, drinking cups or glasses, coffee cups, old trophies or plaques, clocks…basically anything that will fit on a table and would be “fun” to break! Use your imagination…. we love to see what things you can come up with!!
Note regarding TVs and Monitors: We happily accept donations of TVs and Monitors if they are not the old cube style (Cathode Ray Tubes - CRT) because they have mercury in them and could be hazardous when broken and gases released. We also cannot take plasma TVs for the same reason. All other TVs and monitors we can take (example: LCD, LED, DLP, etc.).
If you are not sure, please give us a call at (775) 507-4222 so we can have a conversation about your donation.
If you donate a significant number of items, we will offer you a special gift certificate for use at Smashin' Good Time. Please see onsite manager for more details about our current offer.
What is your cancellation policy?
Individuals/Small Groups (1 – 7 people):
If you have a reservation and are late more than 15 minutes, you forfeit your deposit. We try to accommodate our customers in every way possible, but we do have other people and appointments waiting so we cannot always accommodate late arrivals. Please arrive early if possible and always on time to ensure you do not forfeit your deposit paid.
A 50% non-refundable deposit is required to reserve your experience date/time. Due to the unique nature of our business, we are unable to offer refunds for cancellations as we are holding this date/time specifically for you. You may reschedule your appointment with at least 3 days’ notice prior to your appointment. If you are unable to reschedule the appointment for yourself in the near future, then we will hold your deposit for up to 6 months for future rescheduling. If you cannot schedule within the next 6 months, then you may send someone else in your place (please call ahead so notes can be made in the reservation system).
Parties/Large Groups (8 or more people):
If you have a reservation and are late more than 30 minutes, you forfeit your deposit. We try to accommodate our customers in every way possible, but we do have other people and appointments waiting so we cannot always accommodate late arrivals. Please arrive early if possible and always on time to ensure you do not forfeit your deposit paid.
A 50% non-refundable deposit is required to reserve your party date/time. Due to the unique nature of our business, we are unable to offer refunds for cancellations as we are holding this date/time specifically for you. There are no deposit refunds for party cancellations or missed parties. You may reschedule your party for another date/time with at least 7 days’ notice. If you are unable to reschedule the party for yourself within the next 6 months, then you may send someone else in your place (please call ahead so notes can be made in the reservation system). If your party has to be cancelled, you can also apply the non-refundable deposit amount to individually booked experiences. Example: Cancelled party credit of $100 could be applied to individual axe throwing or smash room experience(s).
I am pregnant, can I participate in the smash rooms?
For your baby’s safety and yours, we unable to allow you to participate in the Smash Room Experience.
What happens to all the smashed items?
We recycle everything locally!